July 28, 2020

Covid-19 Protocols at The Haven Hostel


  • When checking in with one of our lovely receptionists we have plexi glass barriers in place and clear floor signage and physical distancing measure signage to follow for yourself and guests outside of your party.
  • We support the use of face masks. We have some available for a small fee at the front desk
  • We will ask you a few questions about symptoms and travel history. Guests experiencing Covid-19 symptoms will not be accommodated.
  • Low- or no-touch payment options are available and encouraged


  • Our doors are always locked and secure for your safety. You will be screened upon arrival via our intercom system. Should you have any symptons we will advise you to call our posted Ontario Telehealth hotline or our local Thunder Bay District Health Unit for more information on isolation accommodations.
  • Each guest will receive a personalized door code for both main door and room

Keeping it clean

  • When you enter our premises you will see hand sanitizer right at the reception desk and all throughout the common areas!
  • Common areas are sanitized at daily intervals to ensure a clean and happy environment

Your Dormitory

  • All of our dormitories now run at 50% occupancy unless traveling in your own private group and have rented the entire room
  • Each guest will have their own private bottom bunk and fresh linens that have been washed on high heat and anti-bacterial dry
  • All touch points will be sanitized and there will be a minum of four hours between guest check-out and check-in
  • Staff will only access your room if you requested and will sanitize check-outs during posted check-out intervals

Your private room and personal ensuite

  • Everything will always be fresh and clean and sanitized upon your arrival
  • There will be no housekeeping for the duration of your stay
  • Some decorative and upholstered furniture have been removed from the rooms
  • Each room will be empty for an adequate amount of time between guest check-outs and check-ins
  • Each room has an air conditioner unit for your comfort

Our Staff

  • If you have any questions or concerns we are always here to help and will
  • We have an on-site supervisor located within the hostel to assist you with any needs you may have once reception is closed
  • Our staff will always be wearing PPE when necessary and appropriate
  • We maintain our physical distance from one another
  • We are all trained and aware how important it is to also look after our own health and to look after yours as well. All staff are encouraged to stay home when exhibiting illness
Covid 19 Protocols in effect - Mask Directive

Mandatory mask directive in effect

As of Friday, July 14, 2020 The Medical Officer of Health has advised all businesses with communal public spaces within the Thunder Bay District Health Unit Area to adopt  a mandatory mask policy. We will generously educate you on what areas in the hostel are public and shared and which activities or areas are private. Help us be shining examples of the new cool! Points for masks with flare!

Keep a 2 m distance between guests and staff

We are doing our absolute best to make our guests feel comfortable. We have opened up our main floor lounge to allow for more space; not to mention our amazing courtyard! Please respect all signage and keep a healthy distance between guests not in your party and our lovely staff who are working around the clock to ensure you walk away smiling. We are always here if you have any questions or concerns to help you navigate the new rules in place.


We would love to have you stay!

We are full of information on all the fun things to do in and around the city! Come by and we will set you on the right adventure.

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